Auto-Connected Calls

A scheduled video call in your calendar might be set to auto‑connect.

This happens when the organizer of a point-to-point call specifically requested "Start Call Auto" or it is a multi-point event involving 3 or more systems.

When set to auto-connect, at the event’s scheduled start time Ncompass automatically tries to connect the systems and at the event’s scheduled end time, Ncompass automatically tries to disconnect.

The system will try to connect only once.

For an auto-connect call, at the scheduled start time all participants receive an invitation message.

When you receive a call, a notification appears on your screen.

If your device is active / unlocked:

• To connect, tap the Answer / Accept () button. .
  

If your device is inactive / locked:

• Unlock the screen (e.g., use the slider and then enter your password).
• To connect, tap the Video button () or the OTNconnect button.
  

A video window opens. If the host has not yet joined, a "Waiting for host" screen appears. When the host joins the conference, all participants are connected and the videoconference can begin.

 

Re-connecting to a missed call

For missed one-on-one (point-to-point) calls,.

• If one of the parties does not answer, the connection attempt stops and both parties receive a Missed Invitation message
• If both participants are OTNconnect or OTNhub eVisit users, either one of you can try connecting again via an ad-hoc call.
• If the other participant is a room-based system, they can try to reconnect using the room-based system's Global Address BookThe Global Address Book (GAB) is an inventory of all OTN member, video-enabled sites and their systems - it lists their System Names.
  
  For room-based systems, the System Name is a unique alpha-numeric text that contains the OTN ID of the parent site and a sequence number identifying the system.
  
  For personal videoconferencing, the system name is unique identifier for each user.
  
  When using a room-based system, the GAB is accessed using the phone-book button on a system's remote control. (GAB) and their remote control unit.

For missed group (multi-point) calls, the connection attempt stops and the participant who does not answer receives a Missed Invitation message.

• If you missed a multi-point call, you need to contact OTN Technical Support to connect you.
• When you call OTN Technical Support asking to be reconnected, use a different device than the iPhone you use for the OTNconnect app.